Widerrufsrecht

RETURN AND REFUND POLICY

Last updated: 9 November 2026

We want you to feel confident about your purchase. If something is not right, please contact us at velamode@yeah.net.

30-DAY RETURNS

You may request a return within 30 days after receiving your item.

For returns under our voluntary 30-day policy, please return the item in its original condition, with its accessories and any tags. Please include the original packaging where reasonably possible.

This voluntary policy does not restrict your statutory cancellation rights or your rights relating to faulty, damaged or incorrectly described goods. Where a longer return or trial period was expressly promised when you purchased a product, we will honour that promise.

FREE RETURN SHIPPING

We provide a prepaid return label for eligible returns under this policy. We do not charge a restocking fee.

To arrange a return, email velamode@yeah.net with your order number and the item you wish to return. We will provide the return label and the appropriate return address.

Please use the return address we provide. Our business address is not automatically the destination for returned goods. Contacting us for instructions helps us identify and process your return; exercising a statutory cancellation right does not depend on our prior approval.

ORDER CHANGES AND CANCELLATIONS

Please contact us as soon as possible if you need to change or cancel an order. We will try to stop dispatch or correct the order, but operational changes may no longer be possible once fulfilment has started.

This does not affect any statutory right to cancel after dispatch or delivery.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your item arrives damaged, faulty or different from what you ordered, contact us with your order number and a description of the issue. Photographs can help us resolve the matter, but your legal rights do not depend on providing photographs where this is not reasonably possible.

We will arrange an appropriate remedy, including repair, replacement or refund where applicable. We cover the necessary return costs where the goods are faulty, damaged or incorrectly supplied.

UK AND EU CONSUMER CANCELLATION RIGHTS

Where applicable, consumers in the United Kingdom or European Union may cancel an online purchase without giving a reason within 14 days after the day the goods are received, subject to lawful exceptions.

Notify us by emailing velamode@yeah.net or sending another clear statement of cancellation. After notifying us, send the goods back within 14 days.

You may inspect the goods as you would reasonably be permitted to do in a shop. Where permitted by law, we may deduct an amount for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

For an eligible cancellation of the whole order, we refund the purchase price and the cost of our least expensive standard delivery option, if you paid for delivery. Additional costs for an optional premium delivery service are not refundable unless required by law.

REFUNDS

Refunds are made to the original payment method unless you expressly agree otherwise.

For statutory cancellations, refunds are issued without undue delay and within the applicable legal deadline. Where permitted, we may withhold a refund until we receive the returned goods or evidence that they have been sent back, whichever occurs first.

For other approved returns, we issue the refund within 14 days after receiving the returned goods. Your bank or payment provider may need additional time to display the credit.

EXCHANGES

Contact us before returning an item if you would prefer an exchange. Availability and any price difference will be confirmed before we proceed.

MODEL CANCELLATION NOTICE

To: MERIDIAN THREADS LTD
Suite 508, 61 Bridge Street, Kington, HR5 3DJ, United Kingdom
Email: velamode@yeah.net

I/We hereby give notice that I/We cancel my/our contract for the following goods:

Order number:
Goods:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if this notice is submitted on paper:

CONTACT

Email: velamode@yeah.net
Phone: +44 7926 526507

Nothing in this policy limits your mandatory consumer rights.